We are very excited to launch ‘Interview with Experts’ column with an in-depth interview with Daniel Tidmarsh. During the interview, he talked about several key areas of the care home industry, primarily focusing on the human capital side of the business.
What are the most important qualities a care home professional should have?
From my personal experience to work within the care sector and provide an adequate care service I personally believe that one would need the following traits to qualify as a care home professional:
Enthusiasm is one of the most important assets, staff must focus on the job at all times.
Compassion and humanity has to be on the forefront of a nurse’s or member of care staff’s mind. What they do every day has a massive importance on the quality of other people’s lives. They have the clinical expertise, compassion and humanity with which to shape the care and support system which we all take for granted.
Empathy is such a powerful communication tool, 9 times out of 10 it is misunderstood and underused. Effective empathetic communication increases the therapeutic effect of the carer-client relationship massively & is more important than most people realise.
All care givers must have patience with all their service users, there will always be frustrating & difficult situations to deal with, however without the ability to be patient and take a step back the quality of care will be affected massively.
One important characteristic of a carer is the ability to take direction and to work on their own initiative. They must take responsibility for their own actions and above all act in the correct manner adhering to policy’s and procedures laid out by government.
What are some of the areas that the care home industry can improve?
Right across the sector in my honest opinion there are fundamental issues that are in need of addressing before the sector as a whole can improve to the level that the general public determine as acceptable and a few areas that need addressing includes funding, wages, training, retention, facilities, listen to clients, families & the closest professionals to the person to ascertain there accurate needs.
To all the people out there looking for a care home for themselves or their loved ones, what is the best advice you would offer?
Some of the best ideas for taking care of your loved ones often come from other carers, the formula is quite a simple & with the use of technology today, quite an obvious one as well. The internet should and must be your first port of call. Here are a few suggestions I believe will help you no end:
- Investigate, Investigate, Investigate & use the internet to find out about a home’s quality!
- Check the CQC reports, they will save you lots of time straight away.
- Talk to the current residents to see what they have to say about their care and the staff that care for them.
- The best time to visit a nursing home is around 6 p.m. on a Saturday. Dinner has been served, few if any managers will be in the facility, and it’s likely that you’ll get a true reflection of how the home is run when lowly staffed.
- What should you look for….. staffing, staffing, staffing. I recommend for a daytime staff patient ratio should be around one to five.
- Find out if the nursing home uses agency staff and how often they are used. Homes usually use agency staff when they’re desperate short of staff. Sometimes, the agency staffs have to care for 30 or 40 residents they have never even met before.
You have spoken very passionately about the job and this industry. What is your personal motivation to work in the care home industry?
I have a younger sister who suffers with a disability that affects girls called Rett Syndrome, her disability has demobilised her completely. She cannot walk, talk, feed herself and she is incontinent but despite all of this she doesn’t let it bring her down, she is always smiling and laughing in her own little world. She is my inspiration for everything thing I do, not just the reason I work in the care industry. If I can make her life a tiny bit better by either putting on her favourite music and dancing around with her or just buying her favourite treat I will 100% do it, she is a beautiful person both inside and out and she makes me want to better myself to make her proud. That’s my reason for being so passionate about the care industry because I live it every day of my life knowing that maybe one day my Mellissa may have to go into a care facility. It is a very real and personal target for me to try my very best to make the care industry a better industry for everyone involved.
What do you enjoy the most about working in care home industry?
Job satisfaction, knowing that you’ve helped someone to achieve something that they may not have been able to do without you being there!
A bit about Daniel Tidmarsh
Since leaving school, Daniel has worked effortlessly, learning from professionals and developing my skills through real life experiences. He is a self motivated and driven with a passion to succeed, thrives on a challenge and under pressure.
As a director of Health Care HR, the company was established to be unique in the world of Health Care recruitment & staff training. The main company ethos & aims being driven by the quality of care and standard of living for service users and not for profits as many companies within this industry. For more information on their services please visit online at www.hruk.biz or call 0845 500 4901.