Recently the Care Quality Commission reviewed the help given to people in mental health crisis, which includes people who are suicidal, having serious panic attacks and psychotic episodes. Their investigation lead to them to find that the mental health sector, which are supposed to be round the clock support, was in a crisis as 42% of patients said that they were not receiving the help that they needed. This is awful, the fact that so many people who need help are not receiving it even when they are actively seeking it.
The investigation carried out by the Care Quality Commission also found that the best staff helping people were the ones working for charities and volunteers and surprisingly the worst staff were the ones in A&E, this data was from what actual patients thought about the care they received. Just over a third of patients who ended up in A&E thought that they received treatment with compassion and warmth, a similar amount of people said that their concerns were taken seriously. This is an enormous issue, if only one third of patients feel like they are being treated correctly and taken seriously then how are they supposed to get better and over come their mental illness? The investigation also highlighted the experiences of multiple patients with one saying that they had to wait around 7 hours before they received any crisis support and this was only for a phone call and not an actual visit.
Care Quality Commission’s head, Dr Paul Lelliott, said there were some excellent examples of care but the findings must act as a wakeup call to the government. Dr Paul Lelliot could not be more correct as patients often reported that they felt ambulance and police staff were more caring and concerned than the medical and mental health professionals they encountered. These finding our very worrying, this is not just from one report, it is from multiple reports. Something needs to be done to change the way the mental and medical professionals treat their patients otherwise the social care sector will be in a crisis situation.
The Care Minister, Alistair Burt, said the government was trying to tackle the problems in mental health with its new treatment targets and extra funding, but this was announced before the recent election, so now the main aim is to see if they can actually push for it to happen. In my opinion something desperately needs to be done as last year 1.8 million people sought help for mental health crisis, if 42% of people are not receiving the right care then that is 756000 people that are currently being let down which is appalling.